Returns
- Boiler returns can only be considered if the packaging has not been opened. Boiler types and models are clearly labelled on the outer packaging, If you have ordered the wrong boiler type, please do not open it or damage the packaging.
- Please check you’ve ordered the correct boiler type before opening the box
- If the boiler’s been installed and something’s wrong, your Gas Safe installer should be your first contact—they’ll work with the manufacturer to resolve it under the warranty
- We’re always happy to step in and help if you’re not getting the support you need from your installer or the manufacturer
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